FAQ

Why is Allied International Credit contacting me?

You should have received a letter by mail explaining the reason for our contact. Rest assured that we’re not attempting to sell you anything.

Where did you get my contact details from?

Our client authorized us to contact you on their behalf and has provided your contact details to us. Part of this client authorization may include skip tracing exercises.

I think you are contacting me in error. What should I do?

If you think we are contacting you in error, please contact us and we will gladly look into the matter for you.

My circumstances have changed, how do I update you?

We understand that your personal circumstances may change from time to time. Our Agents are trained to work with you and assist you to find the best possible solution based on your current circumstances You can always contact us to provide us with your updated information, referencing your Allied International Credit 7 digit Reference Number.

I received letters at my address but they are for someone else, what should I do now?

Please contact us to let us know so that we can update your records and relay the information to our client.

The person you are looking for is deceased, what do you require?

Please contact us to let us know, so that we can assist with updating the account. Please be advised that we may require supporting documentation.

I have a Power of Attorney or an authorized third party that I wish to manage my affairs. What information do you need to contact them directly?

Please contact us to let us know and we will advise you of any additional information we may require. At minimum, we will need your authorization in writing to include the following:

• - Today’s date
• - The Power of Attorney’s or third party’s name
• - The 10 digit telephone number of the Power of Attorney or third party
• - Your reference and/or account number
• - Your name
• - Your signature

I am in financial difficulty. What should I do?

We would like to work with you to achieve the best solution in line with your current financial circumstances. Please contact us and a helpful agent will assist you with setting up the best plan for you.

If you feel you are unable to deal with your finances directly and require assistance, you can contact one of the following organizations listed on our Debt Management Resource page.

What happens if I am unable to continue with a repayment plan agreed-upon with Allied International Credit?

Please contact us so that we can work together to find the best possible solution in line with your current circumstances.